Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Bad odor
Please note that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.
Returns and Exchange
As a company committed to providing exceptional customer service and quality products, we strive to process orders efficiently and accurately. Once an order is placed and processed, our team works diligently to fulfill it in a timely manner. Due to the nature of our business operations, we do not offer returns or exchanges as soon as an order has been processed, as this would disrupt our logistics and inventory management processes. We encourage customers to review their orders carefully before submitting them to ensure accuracy and satisfaction with their purchases. Our team is always available to address any concerns or issues that may arise post-purchase, and we are committed to working with customers on a case-by-case basis to find satisfactory resolutions when necessary. Thank you for your understanding and continued support as we strive to provide the best possible experience for all of our customers.
Damaged and Defective Product
As a consumer, it is important to be aware of your rights when purchasing products, especially when it comes to receiving a free replacement or refund for a damaged or defective item. In accordance with consumer protection laws, individuals are entitled to either have the damaged product replaced at no cost or receive a full refund if the product is found to be defective. It is essential to thoroughly inspect any merchandise upon receipt and promptly contact the seller or manufacturer if any issues arise. Providing clear documentation, such as photographs of the damaged goods or proof of purchase, can help expedite the process of receiving a replacement or refund. Remember that companies are obligated to uphold their end of the transaction by offering a suitable resolution in instances where customers receive faulty products.
Lost Packages
If your package seems to have disappeared, the first thing to do is double-check the address you provided. Even a tiny mistake, like a missing letter or number, can mess up the delivery.
If the address is correct, try contacting your local post office. Sometimes, packages end up there instead of being delivered straight to your door.
Once you’ve done both of these things, shoot us an email at info@jmcolet.com. We’ll look into it and send you a new package for free if it turns out the mistake wasn’t on your end.
How to report a problem
Send your email to info@jmcolet.com within 30 days of product delivery along with the required photo proof.